Welcome to Aureban LLC’s FAQ section. Below are some frequently asked questions and answers from our customers.
- How do I place an order?
You can browse our website, select the products you want, add them to your shopping cart, and follow the instructions to complete the checkout process. - Can I modify or cancel my order?
Once your order has been submitted, we will process it as quickly as possible. To modify or cancel your order, please contact Customer Service within the timeframe provided in your order confirmation email. - How much does shipping cost?
Shipping costs vary based on your shipping address and selected shipping method. Shipping costs are automatically calculated and displayed during checkout. - When will I receive my order?
You can typically expect to receive your order within 3-7 business days of order confirmation. The specific timeframe depends on your address and selected shipping method. - How do I track my order?
After you place your order, we will send a confirmation email with order tracking information. You can track your order online using the link. - What is our return and exchange policy? If you are not satisfied with your product, you may return or exchange it within 30 days of receipt. The product must be in its original condition and unused. Please refer to our Return Policy for details.
- What payment methods can I use?
We accept a variety of payment methods, including credit cards, debit cards, and certain third-party payment methods (such as PayPal).