We want you to be satisfied with your purchase from Aureban LLC. If you are not satisfied with your purchase, we offer a flexible return and exchange policy.
- Return Requirements
All return requests must be submitted within 30 days of receiving the item.
Items must be unused, unwashed, and unaltered, and must include the original tags and packaging. - Return Process
Please contact Customer Service via email to initiate the return process.
Provide your order number and reason for return. Customer Service will provide you with a Return Authorization (RA) number and detailed return address. - Return Shipping
We will cover all return shipping costs for returns due to quality issues or incorrect items.
If you choose to return an item for personal reasons (e.g., dislike, wrong size, etc.), you will be responsible for the return shipping costs. - Refund Processing
Once we receive your return and verify the item’s condition, your refund will be processed within 5-7 business days and credited to your account using the original payment method. - Exchange Policy
To exchange an item, please follow the return process outlined above. You may return the original item and place a new order after we confirm the exchange. - Contact Us
If you have any questions, please feel free to contact our customer service team. We will be happy to assist you.